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Based in Boston USA, and operated in Shenzhen China, Chitron has the ability to manage its trading operations from over 5 thousand manufactures all over the world by using its state-of-the-art database system.. Chitron’s speciality is its ability to procure military and industrial as well as hard to find and obsolete parts. On the other hand, regardless the volume of demand, at Chitron,we will treat all the RFQs equally by replying to them within 24 hours to 48 hours. Domestic parts can be delivered within 1 to 3 days and overseas parts can be delivered within 14 to 20 days. In urgent cases Chitron can make a delivery within 4 to 7 days. Chitron has around the clock service: our Shenzhen headquarters can serve you from 9:00 AM to 24:00 PM ( China Time ) TEL: +86-755-8211-6111 and Boston office can serve you from 21:00 PM and to 9:00 AM ( China Time ) TEL: +1-781-647-7700.
Unique Strategic Continuous Relationship Marketing System provides a distinctive competitive advantage for the Company. We have established a system to file and monitor all detailed information for each of our customers and update the information daily. Based on the information, we formulate strategies to improve customer loyalty and develop cost-effective customer acquisition programs.
Chitron retains close ties to its customers with an advanced telephone system. This means that our customers may contact Chitron at their convenience by calling toll free number locally in China. This toll free line was set up in 1998 and Chitron was the pioneer in the Chinese industry by using this service. From the outset, Chitron relied on telemarketing as its exclusive means of reaching current and potential customers. And now it is still a fresh operational concept for most Chinese businesses.
"Networking First" -- A Self-Developed Database System We started our company by implementing a database system which we personally designed. Now with the upgraded internet version, Chitron users from different global locations can access our database simultaneously. The data saved in Chitron system can be traced back to day one of the company. All customers registered in chitron.com have non-erasable records on requirements, quotations, orders, and sales notes. Our database system has over 6 million entries so far and it is accumulating daily as our business goes on.
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